Terms & Conditions
When you book a tour, we will email you our full terms and conditions together with our booking information. Please make sure you are aware of all aspects of our terms and conditions and in particular, our cancellation policy.
This is a brief summary of the important aspects.
The lead name must contact us in writing immediately.
There is a deposit payment of 15% required to confirm the tour. This is non-refundable.
- More than 58 days prior to departure – loss of deposit.
- 29-58 days prior to departure – 50% of total cost of vacation.
- Within 28 days of departure – 100% of total cost of vacation.
Total cost of vacation means cost for all persons included on the booking form and confirmation invoice plus any extras or pre-booked fees.
(100% charges will apply to any extras like pre-booked entrance fees, special arrangements etc).
At any stage, if one of the party wishes to cancel leading to additional costs for transport, accommodation etc, it may result in a supplement for the other passengers.
We strongly recommend that you take out trip / travel insurance. This protects you and us and must cover the fees as outlined above.
NB: From 2021, all bookings must have proof of adequate travel insurance to include travel disruption.
Once we have issued our paperwork, the price on the confirmation invoice will not alter unless a change is made to the booking.
Tours must be paid in full 58 days – 8 weeks before scheduled departure.
Cancellation by us
Due to the nature of the travel business, we reserve the right to change tour programmes. Minor changes do not need prior advice or refund. If major changes are needed, we will advise the options available.
If you want to change your booking to a different tour, then our cancellation policy will apply.
We cannot offer any compensation for travel delays.
Whilst on tour
Changes to the agreed arrangements whilst on tour that incur costs will be meet by you and paid locally.
Monies paid to us is held in escrow to ensure your financial security. Insurance is also taken out to further protect your payments and repatriation. For full liability, see the full terms and conditions.
We are governed by the law of England and Wales. Complaints should be sent to us within 28 days.